Refund Policy

At BM Wealth, we are committed to providing high-quality services. This Refund Policy outlines the terms and conditions for refunds and cancellations across our various service offerings.

Digital Products / Tools: If you purchase a digital product, downloadable content, or access to an online tool, the purchase is generally non-refundable once access is granted or the digital delivery has been completed. If you face any access or delivery issue, please contact us and we will work to resolve it.

Please read this policy carefully before making any payments or engaging our services.

1. Consultation and Support Services

Cancellation Policy

For one-time consultation sessions:

• Full Refund: Available if cancelled within 24 hours of payment and before the scheduled consultation
• 50% Refund: Available if cancelled 24-48 hours before the scheduled consultation
• No Refund: If cancelled less than 24 hours before the consultation or after the service has been provided

Rescheduling

You may reschedule your consultation once free of charge if done at least 48 hours in advance. Additional rescheduling requests may be subject to a rescheduling fee.

2. Mutual Fund Transactions

Important considerations for mutual fund investments:

Exit Loads

Mutual funds may charge exit loads if you redeem your units before a specified period. These charges are determined by the respective mutual fund companies and are disclosed in the scheme documents.

Transaction Charges

As per SEBI regulations, a transaction charge may be applicable for investments in mutual funds:

• ₹100 per subscription of ₹10,000 and above (for new investors)
• ₹150 per subscription of ₹10,000 and above (for existing investors)

These charges are NOT refundable as they are remitted to the mutual fund company.

3. Insurance Products

Free Look Period

Most insurance policies come with a "Free Look Period" (typically 15-30 days from policy receipt):

• You can cancel the policy during this period
• The insurance company will refund the premium paid, minus proportionate risk premium, stamp duty, and medical examination charges
• The free look period terms are specific to each insurance company and policy type

Advisory Fees

Any advisory fees paid to BM Wealth for insurance consultation are separate from policy premiums and are generally non-refundable once the consultation has been provided.

4. Refund Processing Time

Once a refund request is approved:

• Processing Time: 5–7 working days from the date of approval
• Refund Method: Refunds will be issued to the original payment method (bank account, credit card, UPI, etc.)
• Bank Processing: Additional time may be required for the refund to reflect in your account, depending on your bank/payment provider
• Notification: You will receive an email confirmation once the refund has been processed

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line "Refund Request - [Your Name]"
2. Include your full name, contact information, transaction details, and reason for refund
3. We will review your request within 5 business days and respond with our decision
4. If approved, the refund will be processed as per the timelines mentioned above

For urgent matters, you may also call us at +91 8850977259 during business hours (Monday-Saturday, 10:00 AM - 6:00 PM IST).

6. Contact Information

For questions about this Refund Policy or to request a refund:

Regulatory Information

IRDAI License Number: 277925

AMFI Registration: ARN 90008